Dear Tori: I wanted to let you know how instrumental your visit to our home was in improving M’s lifestyle and comfort and to thank you for your assistance. When Mark was out here just before New Years Eve, he mentioned how instrumental your occupational assessment of M’s wheelchair needs were in helping to convey to the insurance company why the elements in the wheelchair fitted and ordered were medically necessary and required for him. I wanted to let you know that you have really helped M; and, how much we both appreciate your assistance.